University of Ottawa – Telfer School of Management
Graduate Research Assistant
- Conducted primary research on Agile Knowledge Management Practices & Technologies in DevOps teams in major SaaS companies
using advanced quantitative and qualitative research tools and techniques including Dedoose data analysis
software to develop a questionnaire, collect, analyze, interpret, and visualize interviews and workshops data.
- Provided actionable insights to agile software development entities on collaborative technologies such as Jira, Slack,
Confluence, Microsoft Teams, and Content & Code Management tools used in the software development life cycle
- Participated as speaker and advisor in summits and meetups to present my research findings such as
DevOps Summit 2019, Ottawa, Canada.
University of Ottawa – Telfer School of Management
Researcher - Entrepreneurial Family Firms
- Conducted secondary research on Resource Management of Entrepreneurial Family Businesses using behavioral,
psychological, and economical survey/non-survey data sources and qualitative/conceptual research methodologies
resulted in recommending actionable insights on how to optimize and manage a firm’s financial, human, and social capital.
Pars Med Consortium Builder
Customer Insights & Research Analyst
- Managed b2b clients’ inquiries from order to delivery by handling clients’ negotiations, gathering products
specifications, analyzing customers’
insights using customer experience (CX) KPIs, delivering basic training to customers.
- Liaised with the design/UX team, CX team, and business stakeholders to build a full-functioning business website (built by HTML, CSS, JavaScript), clarify requirements
to write test cases, and develop strategic, research-backed, and SEO-friendly website content.
- Conducted market research; created and analyzed BRD & FRD of new projects.
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Aria Kian Auto parts manufacturer, OEM, of Peugeot’s products
Technical Business Analyst
- Liaised with IT/Engineering Agile SCRUM team to purchase and configure the ERP’s warehouse
module.
- Worked with a cross-functional team of 7 people to deliver and install an $850,000 industrial
oven line in 11 months.
- Designed and executed the factory’s preventive maintenance (PM) plan in a cross-functional
team; Debugged and re-configured the program codes of a robotic just-in-time (JIT) production
line.
- ...
Sanee Ind. Co., Crawler Drills Manufacturer
Technical Engineer of Crawler Drills - Member of Family Firm
- Designed products’ manuals and catalogs for national and international exhibitions.
- Monitored internal and external organizational processes in team: assembling, QC, after-sale services, training courses.
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Master's Thesis